“Yeah, yeah, they fixed that problem… it was a BIG problem,” she told me. I described my issues with “dust” to one shop associate at the Apple Store at the World Trade Center and asked if the new computers were any better. Every time I described the 2017 MacBook Pro I sold because I couldn’t stand its non-functional keyboard and asked an Apple store employee if the new one would screw me over the same way, each assured me that Apple had changed the keyboards so that that would never happen again. Was that the idea? No, Apple unequivocally said.īut this was not the story I got from several Apple employees I have since spoken to at Apple stores I visited. iFixit teardowns of the hardware revealed that, in fact, Apple had added a silicone membrane under the keys that looks quite a bit like it’s meant to keep dust and debris from lodging under the key and locking it up. In July, Apple slightly redesigned the very low profile butterfly keyboard on its MacBooks and MacBook Pros, not because “a small percentage” of the previous version was rendered useless by a speck of dust, the company said, but to make it quieter it even invited the tech press to try it out. Compared to this time last year, its computer sales are down ten percent, and not a few people have been holding off on purchasing any computer from its line in fear of getting stuck with a keyboard that doesn’t work. I was one of them, several times, and there were many, many others.
It claimed only a “small percentage” of users were affected.
UNSHAKY MAC FOR FREE
In June, the company offered to repair computers with these keyboards for free for four years following the date of purchase (the cost of being without their computer notwithstanding). Apple never actually caved to user complaints that its top-of-the-line computers developed sticky or dead keyboards very easily, despite having now been served with several keyboard-related class action lawsuits.
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